Standards

Policies
Every aspect of running and managing the Home is set out in a comprehensive set of Policy documents. These Policies ensure that we meet the statutory requirements for running a Care Home, and cover all aspects of staffing, managing, caring for our residents, and the preservation of health and safety standards. All of our Policies are regularly reviewed to ensure that they are kept up-to-date. Our master Policy Manual is held in the Managers' Office and may be consulted at any time.

Our Quality Management System
We have embodied quality in our way of life and in everything we do. We define "quality" as delivering a service of care appropriate to each individual resident's needs. We have a comprehensive Self-Assessment System that requires all of our Policies and work practices to be audited at least annually to ensure that we maintain the standards we have set ourselves. Any "non-conforming" areas are corrected and reviewed for any other action that we may need to take to ensure that the problem is not repeated in the future. We publish the results of our Self-Assessments and the actions we've taken on the resident's notice board.

External Inspections
In addition to our own Self-Assessments we also receive 1 or 2 inspections a year from the local offices of the Commission for Social Care Inspectorate to ensure that we are operating, as we should. These inspections may be unannounced, and may even be at night. Copies of the latest announced and unannounced inspection reports may be consulted in the Manager's Office.