Services :
Service values
The Home offers comprehensive facilities and a service of care geared to promoting resident's comfort, safety and well-being. Our services are intended to achieve the following objectives:
| Treating everybody that use our services with equal importance. This will relate to residents, family members, staff and visitors to the Home. | |
| Ensuring that our staff have the appropriate skills to deliver the best care and offers shared commitment to excellence. | |
| Ensuring that the services provided adequately complement those provided by other organisations for the overall benefit of the residents. | |
| Customising our services to meet the individual needs of the persons within our care. | |
| Establishing care teams in which all concerned work for the benefit of the residents, ensuring continuing quality monitoring at all levels. | |
| Encouraging residents and other Residents to comment on the services provided and to make suggestions for improvements. | |
| Listening and responding to resident's wishes where possible. | |
| Maximising the resources available to ensure Service Users receive value for money. |