Care Quality

A Care Plan, or Service User Plan, is the key document for your care. We will have assessed areas of risk and identified your needs, and this is recorded on your Care Plan. We then decide how our staff can properly meet these needs, and this forms your plan of care.

Care planning is continuously reviewed because people's needs change, sometimes on a daily basis, and we have to respond to these changes to make that you are receiving the right care. We will always seek your opinions and input when developing the Care Plan, and making changes or amendments to it, to ensure that you are fully satisfied with the care you receive from us.

We recognise the value in involving your family members and /or your representatives in your Care Plan, and we will always (with your permission) invite your family and representative to participate in the care planning process.